Revolve is a leading online fashion retailer known for its curated selection of designer clothing, accessories, and beauty products. While shopping on Revolve is often seamless, understanding the return process is crucial for a hassle-free experience. This ultimate guide to Revolve returns covers everything you need to know, from eligibility and timelines to shipping and refunds, so you can shop with confidence.
Understanding Revolve’s Return Policy
Revolve offers a customer-friendly return policy designed to make the process as smooth as possible. Whether you’re returning a dress that didn’t fit or exchanging a pair of shoes, knowing the rules helps avoid delays and unexpected fees.
Standard Return Window
Revolve allows returns within 60 days of the original purchase date. Items returned within 30 days are eligible for a full refund to the original payment method. Returns made between 31 and 60 days are refunded as store credit.
Return Eligibility Criteria
To qualify for a return, items must meet the following conditions:
- Unworn and unwashed
- Original tags attached
- In original packaging (including shoe boxes and accessories)
- Free of stains, odors, or damage
Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale items
- Beauty products with broken seals
- Intimates and swimwear without hygiene liners
- Customized or personalized items
How to Initiate a Revolve Return
Starting a return with Revolve is straightforward. Here’s a step-by-step breakdown of how to initiate the process.
Step 1: Log Into Your Account
Visit the Revolve website and log into your account. Navigate to your order history and select the item(s) you wish to return.
Step 2: Choose Return Method
Revolve offers two main return methods:
- Prepaid shipping label: Available for domestic U.S. returns
- Self-shipping: For international customers or those who prefer their own carrier
Step 3: Print and Pack
Print the return label and attach it to your package. Ensure the item is securely packed to avoid damage during transit.
Step 4: Drop Off or Schedule Pickup
Drop off your package at the designated carrier location or schedule a pickup if available. Keep the tracking number for reference.
Revolve Returns for International Customers
International returns follow a slightly different process. Revolve does not offer prepaid labels for international orders, so customers must arrange their own shipping.
Key Points for International Returns
- Must be returned within 60 days
- Shipping costs are the customer’s responsibility
- Include original invoice and customs documentation
- Use a trackable shipping method
Refunds and Store Credit Explained
Understanding how Revolve processes refunds is essential for managing expectations.
Refund Timeline
Once your return is received and inspected, Revolve typically processes refunds within 5–7 business days. You’ll receive an email confirmation once the refund is issued.
Refund Methods
- Original payment method: For returns within 30 days
- Store credit: For returns between 31–60 days
- Gift card: If the original purchase was made using a Revolve gift card
Exchanges and Reorders
Revolve does not offer direct exchanges. Instead, customers are encouraged to return the item and place a new order.
How to Handle Exchanges
- Return the unwanted item
- Wait for refund or store credit
- Place a new order for the desired item
This approach ensures faster processing and availability of inventory.
Tips for a Smooth Revolve Return Experience
To make your Revolve return as seamless as possible, follow these best practices:
Double-Check Return Eligibility
Before initiating a return, confirm that your item meets all eligibility criteria. This helps avoid rejected returns and delays.
Keep Original Packaging
Retain all original packaging, including tags and boxes, especially for shoes and accessories. Revolve may reject returns missing key components.
Use Trackable Shipping
Always use a trackable shipping method, especially for international returns. This provides proof of delivery and protects against lost packages.
Monitor Your Email
Revolve communicates return status via email. Keep an eye on your inbox for updates on receipt, inspection, and refund issuance.
Common Questions About Revolve Returns
Can I return final sale items?
No, final sale items are not eligible for return or exchange.
What happens if my return is rejected?
If your return does not meet eligibility criteria, Revolve may send the item back to you at your expense.
Is there a restocking fee?
Revolve does not charge a restocking fee for eligible returns.
Can I return items purchased with a promo code?
Yes, but the refund will reflect the discounted amount paid.
Conclusion: Mastering Revolve Returns
Navigating Revolve returns doesn’t have to be complicated. By understanding the return policy, following the correct steps, and keeping track of timelines, you can ensure a smooth and stress-free experience. Whether you’re shopping domestically or internationally, this ultimate guide to Revolve returns equips you with everything you need to know to handle returns like a pro.
For more information, visit Revolve’s official Returns & Exchanges page.
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